Easy VPN Router FAQ

TP-Link makes lower-cost routers that provide performance and reliability as good as well-known brands like Netgear and Linksys. The truth is, all of these routers are manufactured in China, contain mostly the same chips, and are sometimes manufactured in the same factory!

One major difference between router brands is the quality of the firmware installed. But we flash the firmware with OpenWRT and LEDE (derived from OpenWRT), advanced operating systems based on Linux, so there is no difference in firmware quality.

Therefore, our costs are lower without sacrificing quality, so we can pass savings onto our customers.

Recent FCC government regulations made it more expensive for manufacturers to allow customers to flash custom firmware on consumer grade routers. The goal was to prevent customers from increasing the transmitting power of their routers beyond what is legally allowed. The cheapest way to comply with this ruling was to prevent customers from installing their own custom firmware.

As a result, flashing new routers is much more difficult, and the process of flashing is unique to each device. You cannot upload custom firmware through the default “Firmware Upgrade” section of the router’s administration panel.

Therefore, we limit the number of routers we sell to 1) Ensure quality and stability of the routers we do sell with thorough testing, 2) Ensure that we can consistently flash the router, and 3) are confident that new versions of the router can also be flashed.

Getting a router flashed and determining that it’s stable enough to sell and support is a time-consuming task. There is also no guarantee that we can flash a given router successfully. For this reason, we do not offer this service.

If you have a router model that we already sell and want it flashed and converted into an Easy VPN Router, please email sales@easyvpnrouter.com and we can discuss further.

No, we used to accept Bitcoin but regulations have been onerous, we no longer accept it.

Yes, every Easy VPN Router is protected from DNS leaks. We use Private Internet Access’ custom DNS servers to prevent any DNS leaking, which you can verify through a DNS leak test. Learn more about DNS leaks here.

No, running two routers simultaneously will not cause any interference, unless you already live in a very congested networking area (like a crowded apartment building). Easy VPN Routers use “automatic channel selection” to select the WiFi channel with the minimum amount of interference.

We recommend using both an existing, non-VPN router and an Easy VPN Router simultaneously. Switch to the non-VPN router when you don’t care about security and want faster speeds (like when gaming) and then switch to the VPN router when you need security.

However, you can get rid of your old router if you want and just use anonymous VPN 24/7, if you wish.

Every Easy VPN Router is shipped with detailed instructions to get started. However, it is very simple. Plug the router into your modem or an existing router, power it on, and use our free app for Windows, macOS, iOS, Android, and Linux to configure your VPN credentials. Every device that connects to the Easy VPN Router with ethernet or WiFi will be seamlessly connected through the VPN. You don’t need to run the Easy VPN Router application on every device, you only run it on the device used to configure VPN settings.

No, you should not run VPN software on devices connected to the Easy VPN Router. If you ran VPN software on your computer, your data would first be routed to the VPN enabled in your operating system, and then again through the VPN running in the router! This would seriously slow down your data as it hopped all around the world.

The whole point of a VPN router is to *not* run a VPN on the computer. There is no need, it’s already running in the router!

You only need the Easy VPN Router app (Windows, macOS, iOS, Android, and Linux) on the computer used to configure the VPN credentials and settings. Once you are configured, you can close the app or delete it entirely until you want to reconfigure the settings.

We keep overhead low by minimizing inventory and advertising little. We rely on word of mouth to send us customers. We are confident that you will be satisfied and spread the word, as well!

We use OpenWRT and LEDE, which are open source firmwares for routers. We use various other packages like OpenVPN which are also open source. The custom software we use on the router is easily accessible via UCI from the terminal and in the /etc/openvpn folder, if you are curious. We don’t open source the process of how to put the software on the router because it’s core functionality of our business.

If you analyze the outgoing data endpoints in the Easy VPN app, it only hits Amazon S3 in order to check for updates. We do not and never will save any of your data. Privacy is the whole point!

Every router we sell has a 30-day money back guarantee, no questions asked. Just ship the device back to us within 30 days and we will refund your money.

The original warranty from the manufacturer is voided when we flash the router. We have free customer support, so any issues you have we will be happy to solve if you email support@easyvpnrouter.com.

Yes! We offer free customer support for all of our products. Simply email support@easyvpnrouter.com with your issue and we will schedule phone or screen-sharing sessions as needed in order to solve your problems. We pride ourselves on personal customer support.